LiNo Home — User Guide

1. Getting started

Signing in

Installing the mobile app

• iPhone / iPad: search for the "LiNo Home" app on the App Store and install it. The same app also runs on iPad on a larger screen.
• Android phone / tablet: search for the "LiNo Home" app on Google Play and install it.
• Apple Watch / Galaxy Watch: the watch app inherits the sign-in from the paired phone — from your wrist you get gate opening (Hikvision) and the latest notifications, with no separate login. If the building has several gates, the watch shows a separate button for each gate with its name, so you can pick which one to open from your wrist. New: from your wrist you can also send a push message — pick one of your saved favourite recipient groups, then dictate or type the text.

After installing, sign in with the same e-mail address and password you use on the web. On the watch you never type anything: it uses the account already signed in on the phone.

Language

The interface is available in several languages (Hungarian, English, German, French, Italian, Korean, Romanian, Slovak, Czech, Chinese) — use the language switch at the bottom of the left-hand menu. The setting is saved to your account, and this guide also opens in the selected language. You can already pick a language on the invitation page — the page switches immediately, and you can also choose there the language of your payment requests and balance statements.

Notifications

The system sends push notifications to your phone (messages, votes, bookings, packages), while official letters arrive by e-mail. Please allow notifications at first sign-in.

2. For residents OWNER · TENANT

Account, fees, documents

• The Dashboard shows your own account: prescriptions, payments, balance.
• Each month you receive a payment request by e-mail: every amount comes with its calculation (m², balcony discount, parking space, storage). Use the payment reference from the letter (e.g. Közös költség - Kovács János - A101) — this way your payment is matched automatically.
• The Documents menu holds the building's papers in folders (bylaws, minutes, contracts).
• Sent documents: every financial PDF you receive by e-mail (payment request, balance statement, payment reminder, handover protocol) automatically appears in the “Sent documents” group of the Documents page too — dated, visible only to you and your co-owners. In the app: Profile → Documents.
• Notifications: the bell icon in the header and a pop-up at login inform you about new documents; the app receives a push notification, the list is under Profile → Notifications.
• One-tap payment: if your building has enabled it, you can pay from the link in the payment-request/balance-notice letter with one tap, by bank card (Apple Pay / Google Pay) — the amount is credited to your account immediately, with no separate transfer or reference.
• AI assistant: if your building has enabled it, in the AI assistant menu you can ask questions based on the building’s documents (bylaws, house rules, resolutions) in any language and get the answer in your own language (e.g. “Are dogs allowed?”, “When are quiet hours?”). The assistant never sees individual financial data; for individual matters and official administration the property manager is responsible.
• Building main meters: if the manager has enabled it, you can also see the recorded readings of the building's main meters on the Dashboard.
• Your own pages in the Building menu: the My properties page shows your units in one place — ownership share (with its percentage of the whole building), floor area, monthly common cost including the renovation part, the linked parking space/storage and the latest readings of your meters. The Contacts page lists the property management, the caretaker, reception and fault reporting — tap a phone number to call straight away. The Building main meters page shows the shared meter readings if the manager has published them.
• My meters (submitting a reading): under My meters in the Meters menu you can submit the current reading of your own meters on the web too — it does the same as the Meters menu of the mobile app. For each meter you see the last recorded reading, your submission for this month and its status; if the building has enabled it, you can also upload a photo from which the system tries to read the value. The submitted reading is checked by the property manager, who records it definitively.
• Report workflow and dialogue: a resident report posted on the Community wall can pass through five states — Open → In progress → Repair started → Closed, or Declined (when it is not the condominium's responsibility). The state is set by the property manager or the caretaker from the dropdown next to the report, and the reporter gets a push notification about every change. A dialogue runs alongside the case: the manager and residents can comment (on closed and declined cases the dialogue is locked; reopening resumes it). The property management can permanently delete any comment.
• Several units in one place: if you own several units you see them all at once — on the Account page each unit has its own card with its own balance; there is nothing to switch between. In the app the home screen shows the combined balance (it still warns about an overdue amount even if an overpayment on another unit offsets it), and tapping it opens the per-unit breakdown.
• Consolidated balance statement: if you own several units, the property management can arrange for you to receive one single balance statement instead of many separate letters. Its first page shows the balance per unit and the grand total, followed by the detailed ledger for each unit. If you have an open claim that was separated at an earlier change of ownership, it appears in its own block, and both the grand total and the transfer details include it.
• Insurance: under the Insurance menu you can review the building\'s current policies (insurer, policy number, sum insured, annual premium, renewal date and the policy PDF), and follow claims from report to closure. Only the property management can record policies and claims — you have read access.
• Works without signal: submitting a meter reading and photographing the meter also work in the garage or in the lift dead zone. The system keeps the submission and the photo, then sends them on its own once back online — you do not have to enter them again.
• Gate opening: the opening button shows a closed padlock — that is the state of the door (locked), and the button opens it. The strike releases for a few seconds and then locks again; if you are moving in, the door has to be propped open physically.
• Gate opening without launching the app: On iPhone, a home screen widget and — from iOS 18 — a Control Center button open the gate, with Face ID authentication required before each opening; on Android, the home screen widget requires a fingerprint or screen lock code. For multiple gates, when placing the widget (on Android) or via long press → edit (on iPhone), you can select which gate it should open — a separate widget can even be placed for each gate. The opening button (complication) can also be placed on the watch face of your smartwatch, allowing you to open the gate with a single tap from your wrist.
• Bell and notifications in the app: the notification bell with the number of unread items is also displayed on the main screen of the mobile app; tapping it opens the full notification list, and tapping the push notification also leads to the same place.
• Payment deadlines on the current account: if the outstanding balance consists of several parts with different deadlines (for example, the monthly common charges and a consumption settlement), the balance box displays the amounts separately for each deadline — rather than combined under a single date.
• Mandatory update: if a new version of the application is released, the old version will display an update screen, and updating is required in order to continue. This ensures that everyone uses the same — corrected — version.

Equipment lending and community spaces

Messages

The Messages menu (on the phone: Profile → Messages) shows your received messages; use the "↩ Reply to sender" button — only the sender sees your reply. On the Community wall, house news and residents' posts appear in a tiled view — you can post and comment too. The Calendar shows the house's events (general meeting, maintenance, payment deadlines) as tiles; where the manager asks for it, you can RSVP with the “I'll be there” button, and you can add your own private reminders with push notifications.

General meeting and voting

• If you cannot attend: give a proxy to an attending owner — the template from the manager can even be signed with the DÁP app (free state e-signature).
• For online votes you get a push notification and can vote directly from the app.
• The invitation e-mail contains a calendar entry — one tap adds the date to your phone's calendar, with reminders 7 days, 1 day before and on the day.
• Guest access: from the gate row of the Dashboard (👤 button, or the lock menu in the app) you can create a time-limited link for a courier or guest — they can open the selected gate without an account, for up to 24 hours and 1–5 openings. The link can also be shown as a QR code, can be revoked at any time, you get a push notification for every opening, and the openings appear under your name in the event log.
• App lock: under Profile → Security you can require Face ID / fingerprint / device passcode to open the app. Brief app switches (taking a photo, opening a PDF) do not ask again; the separate protection of the gate widget and the watch is unchanged.
• Siri gate opening: “Hey Siri, LiNo Home kapunyitás” — on iPhone it opens after Face ID, on Apple Watch in a single step. On the Siri gate names page of the lock menu you can give the gates your own names and say: “Hey Siri, LiNo Home back gate”. On Android, long-pressing the app icon offers the gate-opening shortcut.
• Issue reporting from the watch: in the Apple Watch and Galaxy Watch app you can dictate a report — it goes to the community board and you are notified of the reply. The watch tells you precisely whether there is no network or the system rejected the action.

3. For reception RECEPTION

From the Messages menu you can send messages under the rules set by the manager (recipient group and time window are defined in the rules).

4. For the caretaker CARETAKER

• Issuing/returning equipment: fill in the checklist, photo, note, resident signature → "Issued" / "Returned". A protocol PDF is generated automatically on return and e-mailed to the resident.
• Meter readings: during the submission window a push reminder arrives every morning at 10:00 until the main meter's monthly closing reading is recorded. Readings can also be captured from a photo.
• Community spaces: bookings are tracked in a calendar; the system notifies you at the start and end of each booking.
• Caretaker checklists: the system sends a push reminder according to the schedule and repeats it hourly until the checklist is filled in. Filling in supports photos and comments, and the submitted record can be downloaded as a PDF.
• Signing inspections with DÁP: when submitting a protocol, besides the handwritten (drawn) signature you can choose the DÁP eSignature — after submitting, a QR code appears; the signer scans it with their own phone, downloads the PDF on the page that opens, signs it with the DÁP app's eSignature and uploads it back there; the certified PDF replaces the protocol. A pending signature shows as a badge in the list, and the QR can be brought up again at any time.
• Works without signal: submitting a meter reading and photographing the meter also work in the garage or in the lift dead zone — the system keeps the submission and the photo, then sends them on its own once back online. A kept submission never has to be entered again and is not duplicated.
• Worksheet: maintenance staff receive a property-independent worksheet module (it appears in the menu for those assigned to a worksheet account): a numbered worksheet, a checklist starting from a template, recording of working hours and materials, signature, daily closing and final closing with a PDF sent by e-mail. For any "not in order" item, a comment and at least one photo are mandatory; it can be used even without signal coverage, and it automatically synchronizes once a network connection is available.
• Worksheet — field convenience: a photo can be attached to every item, from the camera or the phone's photo library, several at once; the comment and the work description can be dictated (the recognized text can be corrected before sending). The date of work performed is always the current day — it can only be changed by the administrator of the worksheet account. If you press the "I'm here" button once on site, the system will later automatically suggest the nearest location for a new worksheet.
• Commands: On the Commands page, you can give instructions by typing or dictating (e.g., "Tell the concierge that…"): the system responds, or prepares the action — push notification, task — and displays it on an approval card before anything is sent out. The microphone only inserts the text, which can be edited before sending.
• Messaging by role from the watch: sender roles can message without saved favourites — the recipient is chosen with role buttons (e.g. “Building management”), the text can be dictated, and the building's messaging rules apply on the watch too.

5. For the property manager ADMIN

Units and fees

• On the Units page the fee card sets per-type fees (HUF/m² or HUF/unit), the tiered balcony/terrace discount, and the renovation fund portion within the fee.
• Monthly prescriptions are booked automatically on the 1st of each month, itemised per unit.
• On an ownership change, the Owner change function produces a day-accurate, prorated balance statement.
• Excel export/import (units): the unit register can be downloaded on 3 sheets (units, owners, tenants), edited and re-imported; the system first shows a dry run (what would be created / changed) and writes only after approval. A paper- or PDF-based list can also be read in (AI extraction, likewise in two rounds with a review step).
• Send centre: before sending, Preview (PDF of a sample or chosen unit), checkbox recipient selection, individual meter filter and e-mail template; the sent PDFs are automatically archived among the unit’s private documents and the owners are notified.
• Special contribution: in the billing settings you can prescribe a fixed-amount contribution (split by ownership share) or one based on the common cost, in 1–3 instalments, charged automatically each month.
• Opening balances: in the header of the Units page you can enter a per-unit opening balance for a chosen cut-off date — so the balance statement can be sent even if earlier items are not yet booked.
• Phonebook — in three places: on the dashboard, everyone in the building (name, apartment number, role, phone, e-mail) with a role filter — searchable by apartment number too. And in the recipient picker on the Messages page for sending: it lists on opening, shows which channel reaches each person (has the app / web only / by e-mail), and one button writes to that resident only. In the apps it also opens under Profile → Registers.
• Ownership change — PDFs and carve-out: the two report PDFs (settlement of the previous and the new owner) can also be downloaded with separate buttons, and on sending they are filed automatically into the apartment's document store. The previous owner's unsettled balance can be carved out with one click — it no longer disturbs the new owner's balance statement, and the claim is kept in a separate register.
• Payment deadlines (per condominium, as set out in the Organizational and Operational Rules – SZMSZ): in the Payment deadlines block on the Units page, the deadline can be set separately for common charges (by default, the last day of the reference month) and for consumption — meter readings, cooling cost allocation — (by default, the last day of the month of billing). For consumption, you may choose either a specific day of the month or the Nth day counted from the billing date; the block displays a live example showing when the deadline would fall under the current settings.

Meters, heating and cooling settlement

• Meters menu group: all meter work now lives in one place — My meters and Building main meters (for everyone), Entry (grid), Reading round by unit (an on-site round with large fields and photos) and Submitted readings (manager/caretaker), plus Charge-out, Cooling settlement and Manage meters (manager).
• Record readings manually, from a photo (AI reading) or from NGBS; electricity meters support a consumption multiplier.
• Excel export/import (meters): the meter register can be downloaded and re-imported; missing meter types are created automatically during import.
• The cooling settlement splits by a configurable standing-fee ratio (by default 30% by m², 70% by cooling heat quantity across the assigned apartments/shops) and can be charged with one click.
• Heating settlement and the heat pump mode timeline: if the building both heats and cools with a heat pump, the electricity of the same main meter is split between the two modes. By default the settlement runs on calendar months — exactly as before. If the machine alternates between the two modes, switch on the mode timeline: from then on the split is a reading, i.e. the consumption measured up to the switch-over day's meter value belongs to the old mode and from then on to the new one. That is why the switch-over day can only be a main-meter reading day, and the cut-off date cannot fall before the coverage of an earlier charge.
• Warnings before charging: the system flags it if a submeter was left without a reading, if the other mode's submeters also registered consumption in the same period, or if none of the submeter values increased (the machine did not run in this mode). All three can be overridden, but the decision is logged and appears on the document. A period already charged cannot be charged a second time.
• Building main meters: on the Meters page the building's main meters have their own table (serial number, opening/closing reading, multiplier, consumption, HUF), and a switch controls whether residents may see the readings — shown as a card on the Dashboard.
• Excel export/import (meters): the meter master data can be downloaded, edited, and re-uploaded; the import automatically creates any unknown meter type. The upload here also runs as a trial run first — you can see what would change before it is written in, only upon approval.
• Building management (BMS): if the building is connected to a Siemens Desigo CC system, the House → Building management menu shows live values from the building services in seven categories (heat pumps, JET fans, ventilation, heating–cooling, pumps and water supply, lighting, environment) — together with active alarms, refreshing automatically every 30 seconds. New alarms (including fire alarm forwarding) trigger a push notification to the property manager and the caretaker. By default only the property manager sees the page; it can be opened up per role on the Contacts page and per category in the page’s edit mode, where values that don’t matter can also be hidden (hiding applies in the mobile app too). On permitted points a command can be sent with a confirmation card (operating mode, start) — every action is logged; commands are never sent to fire alarm points.
• Main Meter Reading from Photo (AI): the closing readings of the building's main meters can also be recorded from a photo — in the main meter table under Meters → Recording (📷 button), and in the app on the tiles of the Building Main Meters screen. The system displays the recognized meter reading and serial number, warns in case of a mismatched serial number, and saves the data only after verification, using the Record button.
• Legislation watch: a weekly round reviews changes in the legislation affecting condominiums and presents them as findings: what changed, which law it concerns, when it enters into force, and what to do in the system. Findings are marked by severity (information / to watch / action required) and can be moved through the workflow: new → reviewed → action needed → closed.
• AI cost: shows month by month what the artificial-intelligence budget was spent on — by feature (resident assistant, legislation watch, invoice extraction, meter-photo recognition) and by building. The amount saved by caching is shown separately.

Finances and accounting

• Bank transactions: the overnight sync imports OTP transactions (PSD2); learning reconciliation books automatically based on your earlier decisions. A resident transfer that exactly matches the payment request gets a green badge and its renovation-fund portion is tracked separately.
• Double-entry ledger: every entry is numbered (N-2026-0001…); entries cannot be deleted — only reversed; voucher numbers and invoice attachments can be linked; nothing can be booked into a closed month by any route.
• Periodic trial balance: opening + turnover + closing per account, with CSV export for the external accountant.
• Cash desk: receipt/payment vouchers (BPB/KPB) with automatic booking and amounts written out in words on the PDF; the cash desk cannot go negative.
• Renovation fund card: shows the received renovation portion each month and the suggested transfer to the sub-account — you initiate the actual bank transfer (e.g. an OTP standing transfer), the button books its ledger mirror.
• Incoming invoices: invoices read automatically from the invoice mailbox go to the supplier account after approval.
• Sending centre (Units page): send the payment request with tickable items (common cost + renovation fund together, consumption types separately); items already sent in the month are locked; a wrong send can be fixed with a correction send (mandatory justification, marked on the PDF); per-row automatic sending can be scheduled (chosen day of month, weekend shifted to a business day). The balance statement is sent the same way. Individual items can also be recorded here (RFID card, key copying, damage); they go out on a separate request headed „OTHER ITEMS". A negative amount records a credit — then no payment request is sent but a credit note with the current balance statement, and the debt on the account decreases.
• Loading opening balances: when migrating (e.g. from other software) the opening state of the unit accounts and the ledger can be loaded from Excel — a separate sheet for the ledger opening entry (balanced against account 411) and one for the per-unit opening arrears/overpayment rows; loading is repeat-protected (no duplicates).
• Bank statement import (PDF): a bank statement PDF can be uploaded — the AI extracts the transactions, reconciles opening + turnover = closing, and the items appear on the learning bank channel for booking; optionally it also books the opening balance. Historical bank sync: bank activity can also be pulled retroactively from a chosen date (up to the PSD2 ~90-day limit).
• Ledger Excel export/import (super-admin only): journal entries can be downloaded and — carefully — re-imported; the opening-balances sheet is available here too.
• Reclassification and new ledger account: any journal line can be moved to another ledger account with the “→” button next to the line (reversal pairs follow in mirror), a new account via “+ New ledger account” in the chart of accounts — everything is audited. A new account can also be created by the admin (e.g. for a new service provider); reclassification remains superadmin-only.
• Monthly-close wizard (Finances → Monthly close): the whole month-end routine on one guided page — bank items arriving and posted, monthly charges, late interest, statement reconciliation, payment request, and finally a ledger self-check (debit = credit balance + the account-3111 sub-ledger matches the resident accounts to the penny). When every required step is green, the month closes with one button; the accounting of a closed month is protected but can be reopened.
• Incoming invoice ↔ bank item matching: posted expenses are linked automatically to the incoming invoice by amount and invoice number/issuer (the invoice becomes “Posted”); it can also be run retroactively from Incoming invoices with “Run bank matching”. The AI classification of bank items also takes unmatched invoices into account.
• Receivables, interest and cash-flow: on the Receivables page an aged (FIFO) overdue list with reminder stages and a “legal action” marker; every row has an account-history icon (📄) opening the unit's full ledger; automatic monthly late-payment interest on the configured day (Double-entry page); a 90-day liquidity forecast on the dashboard flagging the lowest expected cash point.
• Payment reminders with stages: reminder templates can carry a stage marker (1st gentle, 2nd repeated, 3rd final — Templates page), and the stage advances by sending history: the first letter is always stage 1. On the Receivables card the clickable list of due reminders opens the sending window directly, where you pick the stage and see the exact letter with the bilingual balance-statement attachments — the reminder fee already appears in the attachment. The Send button sends the e-mail AND produces the printable postal PDF (letter with postal address + attachments) in one step, with a single fee charge; the postage cost can be charged per building via a switch. The printable letter carries the building logo and is laid out one language per page (Hungarian + the recipient's language), and the test send shows exactly the template-based live letter, with the PDF attached. The bylaws gate (3 months of common cost) is unchanged.
• Accountant export and annual report: general journal / unit sub-ledger / trial balance as CSV (Hungarian Excel-compatible) — ready to hand to the accountant; the annual financial report for the general meeting as a PDF with one click (cash, result, renovation fund, aged receivables, plan vs. actual).
• One-tap card payment (optional, per building, Buildings & branding): a payment link is added to the payment-request, balance-notice and reminder letters, the resident pays by bank card (Apple/Google Pay), and the amount is credited to their account immediately. The bank Barion payout must be posted to transit account 389, not to the units. The transaction fee (~1%) is borne by the building — a general-meeting decision is recommended.
• Multi-building tools: a Portfolio view (Finances menu) of every building with the key figures and one-click switching; an onboarding wizard for new buildings with data-based migration readiness; a monthly KPI summary email to the manager and the audit committee (cash, payment ratio, receivables trend, pending bank items, biggest debtors).
• Reports and Report store: nine reports (receivables, prescriptions/payments, consumption, resident list, attendance sheet, journal ledger…) are produced as real PDFs in the background; finished reports can be downloaded from the Report store — in the mobile app too.
• Multilingual financial letters: payment requests and balance statements can be produced in 10 languages; up to two notification languages per unit, and the language can be overridden for a single send (e.g. the first balance statement in Hungarian + English for everyone). The bank transfer reference always stays Hungarian. The selected e-mail template is translated automatically into the other languages, and the statement's transaction rows also appear in the recipient's language.
• Consolidated balance statement for multi-unit owners: Sending centre → Balance statement → „Consolidated balance statement". It can be switched on per owner from the list of multi-unit owners; once on, the owner receives one single letter with one PDF instead of many: a cover page with the balance per unit and the grand total, then the detailed ledger for each unit. An open claim separated at a change of ownership appears in its own block, and both the grand total and the transfer details include it. Each row offers a PDF preview, an e-mail preview and a send for that one owner; the send appears in „Sent notifications" and in the documents just like any other. Payment requests are unaffected: they create prescriptions per unit, and those are never consolidated.
• Bilingual circular letter: a second language can be chosen for a circular letter — the translation goes into the same letter below the Hungarian text (the subject becomes „Hungarian / translation"). One translation is made for the whole send and the placeholders stay untouched. Before sending, „Preview" shows the real, translated letter — it is worth reading through. A translation failure never stops the send: the Hungarian letter goes out and the list flags it.
• Tracking registration invitations: Community → Notifications and log → Sent notifications → Invitation tab. In daily batches you can see who was sent an invitation, who opened it (tracking pixel — with an image-blocking mail client it stays „sent"), and the essential part: whose registration is complete. The bulk invitation preview also shows how many recipients have no e-mail address.
• AI cost: Administration → AI cost. Month by month it shows which features used how much artificial-intelligence traffic (resident assistant, invoice extraction, bank statement import, meter photo, template translation), the estimated cost in HUF and USD, and the amount saved by caching. The size of the knowledge base directly drives the cost: the larger the PDFs given to the assistant, the more expensive each question is.
• Excel export/import (accounting): the general ledger entries can be exported and — exclusively with administrator privileges — re-imported, with opening balances entered on a separate sheet. The import is protected against repetition: loading it twice will not create duplicates.
• Scheduled sending to the minute, with template and language selection: for automatic payment request/balance statement lines, you can now set the exact time of sending (hour:minute), as well as the email template and language of the message. By default, all outgoing payment requests and balance statements are sent in both Hungarian and English — both the body of the email and the attached PDF are generated in both languages; a per-unit language, or Hungarian-only/English-only, can also be selected.
• Automatic sending — down to the minute, with templates, in two languages: in the Sending Center's scheduling rows, the exact time of sending (hour:minute), the e-mail template, and the language can all be set. By default, every payment request and balance statement is sent out in both Hungarian and English — both the body of the message and the attached PDF are generated in two languages; a per-unit language setting, or Hungarian-only / English-only, can also be selected.
• Double-entry bookkeeping — three views: the page is divided into Overview (KPIs, reconciliation guard, recent log), "Posting, settlement" (account assignment, cash desk) and "Reports, export" (general ledger extract, mirror, exports) views — daily work and control are not mixed together.
• Early-Morning AI Suggestions: after the early-morning bank round, an accounting AI suggestion is automatically generated for unidentified pending items (bank transactions and incoming invoices), and the 7 a.m. daily summary arrives already including these — leaving only approval to be done in the morning.
• Email Reply Assistant: the system prepares a draft reply to owners' emails; the Property Manager may edit it, and nothing is sent out except upon their explicit action — the system never replies on its own.
• Which bank account it was received to: for buildings with multiple bank accounts, the Bank Account selector appears below the search bar on the Bank Transactions page, along with the account designation shown on each row. The filter affects every list on the page (pending, posted, search), so at a glance you can separate what was received into the operating account and what went into the savings account. For buildings with a single account, this remains hidden.

Running a meeting

People and permissions

• Adding staff by invitation: name + e-mail + role → the system sends the link; the person sets their own password and accepts the GDPR notice. You never handle anyone else's password.
• Inviting a resident from the Units page, tied to a unit (the audit-committee checkbox grants reviewer rights).
• Tenants and the notification matrix: several tenants can be recorded per unit (name + e-mail + phone, up to 6). Per unit you set what the owner and the tenant are notified about (finance, meeting, circular, parcel) — by default the tenant does not receive financial notifications, and every sending route respects this matrix. A tenant can be invited with a limited “tenant” account (via a POST invite) that has no access to finances (empty account, financial pages blocked). If in practice the tenant pays the common cost, the unit editor has a switch to let the tenant see the balance and the itemised account — off by default.
• The super-admin account is protected: it cannot be deleted or demoted, and every sign-in triggers a notification e-mail.
• Everyone sees only the menus of their role; the audit committee sees everything in finances but can change nothing.
• Handover (Developer role): the admin and the developer hand over new units with the on-site handover wizard — acceptance checklist with OK/objection, meters with photos, signatures, the receiving owner's GDPR consent, an automatic record PDF to the owner and the developer; the developer's name can be set under Connections (the wizard then offers only their units), and there is handover statistics (handler, count, time).
• Bilingual protocols: in the possession-handover wizard you can pick a second language for the protocol (for a foreign owner) — its labels then go in "Hungarian / translation" pairs, and the accompanying e-mail also gets a translated summary. Equipment-lending and community-space protocols are automatically bilingual in the resident's account language.
• Who uses what, who is online: on the People page a green dot shows who is active right now, and badges show who uses the web (🌐✓) and the app (📱✓) — with the time of last use. If an owner is removed from a unit or an ownership change happens and they have no unit left in the building, their access is removed automatically (staff roles are never affected).
• Who has installed the app: on the People page, the Members card is collapsible and can be narrowed down using filter pills: iPhone, Android, web only, never logged in, invitation pending, GDPR missing — each showing the respective count. The search continues within the selected filter, and badges in the rows show the GDPR declaration, web and app usage, together with the installed device. (The App Store and Google Play never provide a name, only an anonymous download count — the named picture is only visible here.)

Calendar, messaging, tasks

• Calendar: tiled house calendar with event types (event, maintenance, deadline — deadlines need no end time), audience (everyone / owners only / audit committee) and push reminders. The system creates tiles automatically for the common-cost deadline and general meetings — these can be hidden, and push can be requested for them.
• Messages — chat view: messages appear on a conversation timeline (yours on the right, incoming on the left, with Today/Yesterday separators) and a composer bar fixed at the bottom. The recipient pill opens the full picker: roles, name/unit search, staircase/floor filter, saved groups; Push/E-mail channel toggles. The same on the web and in the mobile app.
• Tasks: tiled task list with due dates and filters — overdue tasks are marked red, done ones green.
• Documents — two-pane browser: compact folder tiles with item counts on the left (a sticky column; on a phone a horizontally scrolling strip), and on the right the documents of the selected folder in dense rows: type icon, title, file name and size, unit code, date. Clicking a folder swaps the list in place — no need to scroll to the bottom of the page. The order is selectable (newest / by unit / by name), and the search finds by title, file name or unit code (e.g. A215) — instantly, even among thousands of documents. Several documents can be selected at once and moved in bulk to another folder.
• Provider inspections: Inspections → Provider inspection. Use + New provider to add one (name, contact person, e-mail, phone); the provider header also offers Edit and Delete. Deletion is only possible when no inspection checklist belongs to the provider — delete the checklists first; submitted records are always kept. Several checklists can be created per provider, with scheduling and notifications.
• Operating the gate: a few seconds after an opening the system restores normal operation by itself, so the strike does not stay released — a released strike coil is energised and overheats if left that way. Holding a gate open (moving in) requires a separate permission for the building and expires by itself after 30 minutes at the latest. Restoring normal operation is available to admins only and starts hidden: the „⋯" next to the gates reveals it — it is a troubleshooting tool, not a daily action. The actual release time is set by the door parameter of the access-control system, which LiNo Home cannot change.
• Commands — instruction typed or dictated: "What is the balance of A103?", "Who owes the most?", "Send a push notification to the caretaker saying…", "Send a balance statement to B702". The system helps in three ways: it answers the question (reading back the owner's name as well, so that a misheard unit code can be clarified), it prepares the action and displays it on an approval card (it never sends anything out on its own), or it directs you — telling you which page the function is on, with a clickable link. A push notification can be sent to a maximum of 20 recipients; for mass messaging, the Newsletter should be used; the balance statement command applies to a single unit, and is sent out through the usual sending mechanism (archive, tracking, document repository).
• Internal folder: on the Documents page a folder can be made internal — such a folder and all its files are visible to the property manager only; the caretaker, the supervisory board and the residents do not see them, and not even the folder’s NAME appears for them. The switch can be flipped later (open to the house / make internal); when the folder is deleted its files move to the root — where everyone can see them, so the system asks about that separately.
• Bulk tidying: the list header has a Select all checkbox and a filter by name field: narrow the view to similar documents (e.g. “Statement”), select them all with one click, then file them into a folder with Move.

For the developer DEVELOPER

As a developer you can access only the handover and the unit list; after signing in, both the app and the web take you straight to the handover. The process is on-site and identical on web and app.

• Camera: photos are taken on-site with the phone camera (the gallery is also available).
• Handed-over properties: a list of completed records, openable.
• Statistics: count per handler, average and total handover time, filtered by name and period.
• The developer's name is set by the admin under Connections — the wizard then offers only the developer's units.

6. For audit committee members AUDIT

As an audit committee member you have full read access to the finances: ledger, bank transactions, incoming invoices, reports, trial balance, cash desk, settlement and the event log. You cannot modify anything — the server rejects every write attempt, so reviewer independence is guaranteed technically as well. As an owner you can of course vote with your own share at the general meeting.

7. Frequently asked questions

I didn't receive the invitation e-mail. Check the spam folder; if it's not there either, ask the manager for a new link.

I transferred the wrong amount. No problem — the difference shows on your account (arrears or overpayment) and the next payment request reflects it.

I can't make a new room booking. The closing condition photo of the previous booking is probably missing — upload it, or ask the manager for help.

I missed a meeting vote. A closed item can no longer be changed — give a proxy next time if you cannot attend.

Who can see my data? Only those authorised by role; details are in the privacy notice.

For further questions write to info@linovae.hu, or simply reply to any system e-mail.